Episode 26 Season 1

Digital Transformation with Purpose: How Unbound Scales Global Impact

Andie Ewing & Rob McElroy, COO & CTO at Unbound

Oct 22, 2024

45 min

About This Episode

Explore how Unbound, an international nonprofit serving 280,000+ families across 17 countries, combines mission-driven work with modern technology. Learn how they reduced photo processing from 90 days to 3 days using AI.

This episode explores how Unbound, an international nonprofit operating in 17 countries and serving over 280,000 families, combines mission-driven work with modern technology.

The discussion covers the organization's five core pillars—sponsorship, women's empowerment, education, community building, and elderly support—alongside their digital evolution from physical photo distribution to AI-driven systems that reduced processing times from 90 days to three days.

Key Topics Covered:

Direct sponsorship model and poverty elimination strategies
Women's and mothers' group initiatives
Education scholarships for children and parents
Community-led development projects (Medellín case study)
Elder sponsorship programs
Organizational structure ($140M nonprofit, 90% funds to families)
AI-powered image processing and privacy protection
Custom CRM development decisions
Contact center improvements and donor experience
Individual sponsorship sustainability model

About Andie Ewing & Rob McElroy

Andie Ewing (COO) and Rob McElroy (CTO) lead operational and technological innovation at Unbound, focusing on enhancing efficiency and community impact across their global operations.